Returns & Exchanges
At Hakuhodo, we strive for perfection in every brush; however, if you are not completely satisfied with your purchase, we accept returns of unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer service team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the unused brushes in their original protective sleeves and box to ensure they are not damaged during transit.
Ship the Item
Affix the provided shipping label or use a trackable carrier to send the package to our quality control facility for inspection.
Receive Your Refund
Once our artisans verify the condition of the tools, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing